pulaukoin Casino & Sportsbook Data Care

This page describes what we collect when you use pulaukoin and how we keep that data protected. We take your privacy seriously—your personal information, payment details, and betting history are stored securely and never shared without your consent or legal requirement. Our commitment is to be transparent about what we do with your data and to give you control over it.

We process information whenever you register, deposit, place bets, or withdraw funds on pulaukoin. We also collect information about how you use our platform—which games you play, which markets you browse, and how you navigate our sportsbook. This helps us improve your experience, detect fraud, and comply with Indonesian financial regulations. This policy explains each of these practices in plain language.

If you have questions about your data or want to exercise your rights (such as requesting a copy of your information or asking us to delete it), our support team can help. Contact us at any time, and we'll respond within a reasonable timeframe.

What information we collect on pulaukoin

We collect your email address, phone number, name, date of birth, and residential address when you register an account. We also collect government-issued ID information (such as your KTP number or passport details) during account verification—a step required before your first withdrawal. This verification protects both you and our platform against fraud and money-laundering risk.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of the transaction and the amount. We do not store your full payment credentials (your bank account number or e-wallet login); we only store a tokenized reference that lets us process future transactions securely. Your actual banking secrets stay between you and your bank or e-wallet provider.

We log your account activity: when you log in, which games you access, which betting markets you browse, and when you place wagers or cash out. We also collect your IP address and basic device information (such as whether you're on Android or iOS) to improve our platform and detect unusual account access patterns. This helps us protect you against unauthorized login attempts.

How we use your information on pulaukoin

We use your personal information to create and manage your pulaukoin account, process your deposits and withdrawals, and verify your identity. We also use it to detect fraud, prevent abuse, and comply with Indonesian financial-services regulations. If you're a user in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, our platform applies the same data protections regardless of location.

Your gaming history helps us personalize your experience—for example, showing you Liga 1 markets if you frequently bet on football, or highlighting esports tournaments if you prefer Mobile Legends betting. We use this data internally and do not sell it to third parties. We may share it with our payment processors (such as your bank or e-wallet provider) to process your deposits, but only what's necessary for that transaction.

We also use your data to improve pulaukoin. We analyze which games are most popular, which markets have the best liquidity, and where users encounter friction. This helps us add new features, improve our interface, and maintain a reliable platform. We never use this data to profile you for purposes outside gaming—we don't share your information with advertisers or data brokers.

Where we store your data

Our servers are located outside Indonesia and may be located in multiple countries. This means your data may be processed in jurisdictions with different data-protection laws than Indonesia. By using pulaukoin, you consent to this cross-border data transfer. We apply encryption and security practices to protect your information regardless of server location.

We retain your account information as long as your pulaukoin account exists. If you request account deletion, we anonymize your gaming history and payment records but may retain limited data for compliance purposes (such as anti-money-laundering reporting). We do not hold onto your data longer than necessary for the purposes stated in this policy.

Cookies and tracking on pulaukoin

We use cookies to remember your login session, language preference, and betting slip selections. These cookies help pulaukoin work smoothly—without them, you'd need to log in on every page refresh. Most cookies expire after your session ends, though some remember your preferences and persist for months.

We do not use cookies to track you across the wider internet or to build a profile for external advertisers. Our cookies are session-specific and functional—they improve your experience but don't follow you to other websites. You can disable cookies in your browser settings, though doing so may break some pulaukoin features.

We protect your pulaukoin data with encryption, access controls, and regular security audits. Your privacy is not negotiable.

Third parties and data sharing on pulaukoin

We share your information only with third parties who help us operate pulaukoin. These include payment processors (your bank or e-wallet provider), fraud-detection services, and customer-support platforms. Each third party has a data-processing agreement with us, requiring them to protect your information to the same standard we do.

We may also disclose your information if required by law—for example, if Indonesian authorities request betting records for anti-money-laundering investigations, or if a court issues a legal demand. We will inform you of such disclosures where legally permitted to do so.

We do not sell your data to advertisers, data brokers, or marketing companies. We do not share your betting history or account balance with third-party gaming operators. Your information stays within pulaukoin's ecosystem unless you explicitly consent to sharing or we're required by law to disclose it.

Your rights regarding data on pulaukoin

You have the right to access, correct, and delete your personal information. If you want a copy of all data we hold about you on pulaukoin, contact our support team with your request. We'll provide it in a readable format within a reasonable timeframe. If you believe any information is incorrect, you can update it yourself in your account settings or ask us to correct it.

You also have the right to request deletion of your account and associated data, subject to our legal obligations (such as money-laundering reporting). If you request deletion, we'll anonymize your gaming records and remove identifying information, but we may keep limited records for compliance purposes. We'll confirm deletion once it's complete.

You can object to certain uses of your data—for example, if you don't want us to use your betting history to personalize game recommendations, you can opt out in your account settings. Some uses (such as fraud detection or regulatory compliance) cannot be objected to, as they're essential to operating pulaukoin safely and legally.

Security practices on pulaukoin

We encrypt all data in transit (using HTTPS/TLS) and at rest (using industry-standard encryption). We limit access to your personal information to pulaukoin staff who need it to perform their jobs. All access is logged, and we monitor for unusual activity. We also conduct regular security audits to identify and patch vulnerabilities.

We recommend enabling two-factor authentication (2FA) on your pulaukoin account. 2FA adds an extra layer of security—even if someone obtains your password, they can't log in without a verification code sent to your email or phone. You can enable 2FA in your account settings.

If we discover a data breach that could affect you, we will notify you as soon as possible via email or account notification. We will also notify relevant authorities if required by Indonesian law. We maintain cyber-liability insurance to cover potential damages from a breach.

Updates to our pulaukoin privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make material changes, we'll notify you via email or a prominent notice on pulaukoin. Your continued use of our platform after such changes means you accept the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your data. If you disagree with any changes, you have the right to delete your account and stop using pulaukoin.

Contact us about your data on pulaukoin

If you have questions about this privacy policy, want to exercise your data rights, or have concerns about how we handle your information, please contact our support team. You can reach us through the contact form in your pulaukoin account or via email provided in the footer of this site. We aim to respond to all inquiries within a reasonable timeframe.

Our services are available only where local law permits. By using pulaukoin, you confirm that you comply with all applicable laws and regulations in your jurisdiction. We do not offer our platform in jurisdictions where online gaming is prohibited by law.